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Citizens' Charter in NIPER Hyderabad

The main objective of the exercise to issue the Citizen's Charter of NIPER Hyderabad is to improve the quality of public services. This is done by letting people know the mandate of the concerned Ministry/ Department/ Organisation, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The Citizen's Charter does not by itself create new legal rights, but it surely helps in enforcing existing rights. This page provides the details of Citizen's Charter of NIPER Hyderabad.




Details of grievance redressal mechanism, and how to access it:

GRIEVANCES & STUDENTS WELFARE COMMITTEE

  • Registrar, NIPER-Hyderabad* - Chairman (Ex-Officio)
  • Dr. Nalini Shastri, Associate Professor - Member
  • Dr. T. Venu, Lecturer - Member
  • Ms. B. Radhika, Hostel Women Caretaker - Member


Terms of Reference
  • To look into the grievances of students in respect of accommodation, food, sports, and other facilities
  • To look into the complaints filed by the students
  • To suggest ways and means to improve the existing facilities
  • Any other issue of importance


* For correspondence


Escalation of Grievance

In case the grievance is not redressed finally, the same can be taken up to higher level to the following nodal authority:


The Director

National Institute of Pharmaceutical Education and Research
Balanagar
Hyderabad 500 037
Telangana State, India.
Phone: 040-23073741
Fax: 040-23073751
E-mail: director.niperhyd@gov.in


List of Stack-holders
  • General public at large
  • All Central Ministries/Departments
  • Administrative Ministry/Department
  • All State Governments
  • Research & Development Centres
  • All Pharma and Medical Colleges
  • Pharma and Pharma-related Industry
  • All the staff members of NIPER, Hyderabad
  • All the students


Indicative Expectations from Service Recipients/Stakeholders
Applications/proposals are to be submitted in the formats prescribed, if any:
  • Prescribed formats for services relating to payments/ reimbursements of claims, etc., can be accessed through Institutional Website.
  • Relevant documents/enclosures (self-attested, where required) if any, are to be submitted along with the application.
  • Time lines stipulated, if any for completion of formalities for the service delivery are to be adhered to.
  • Cross‐checking for information/latest position in the matter with concerned Officials before raising a query/grievance.
  • Grievance in respect of service(s) included in the Citizens’/Clients’ Charter.


A brief statement regarding the services concerned :


Details of Staff Members:

The details of staff members of the NIPER, Hyderabad have been given in the Institutional Website.



Visit
NIPER-Hyderabad Facilities

Availability of Information:

Information on the various issues can be obtained from the Institutional Website.


Availability of prescribed forms

Various types of forms which are to be used by the staff members have been digitalized and are made available in the Website.


Complaint redressal systems:

In case a complaint to be lodged/suggestion to be given, please send the same to the following address. All such complaints/ suggestions will be acknowledged immediately by the concerned Officials of the Institute:


The Registrar

National Institute of Pharmaceutical Education and Research
Balanagar
Hyderabad 500 037
Telangana State, India.
Phone: 040-23073740
Fax No. 040-23073751
E-mail: registrar.niperhyd@gov.in

The Citizens are also welcome to use E-mail as provided in the Website.


For Enquiries
  • Please Click Here

For information outside Office hours, please contact:

The Registrar

National Institute of Pharmaceutical Education & Research
Balanagar
Hyderabad 500 037
Telangana State, India.
Phone: 040-23073740
Fax No. 040-23073751
E-mail: registrar.niperhyd@gov.in